Return & Refund Policy
At Skin Lightening Brightenings, customer satisfaction is important to us. Due to the nature of cosmetic and skincare products, we follow a strict return and refund policy to ensure product safety and hygiene.
1. Returns on Used or Opened Products
For hygiene and safety reasons, we accept returns or exchanges on opened, used, or damaged cosmetic products once they have been delivered.
2. Eligible Cases for Return or Replacement
We will accept a return or replacement only in the following cases:
- You received a damaged product
- You received a wrong product
- The product is missing items
To be eligible:
- The issue must be reported within 24 hours of delivery
- The product must be unused, unopened, and in original packaging
- Proof (unboxing video or clear photos) must be provided
3. How to Request a Return
If you face any of the above issues, please contact us at:
📧 Email: support@skinlighteningbrightenings.com
📱 WhatsApp: [Your WhatsApp Number]
Please include:
- Order number
- Issue details
- Photos or video proof
Our team will review your request and respond within 2–3 business days.
4. Refund Policy
- Approved refunds will be processed to the original payment method
- Refunds are initiated within 5–7 business days after approval
- Shipping charges (if any) are non-refundable
5. Non-Refundable Situations
Refunds will not be provided for:
- Change of mind
- Incorrect address provided by customer
- Failed delivery due to customer unavailability
- Minor packaging damage that does not affect product quality
6. Shipping Policy
We currently offer free shipping across India.
Delivery timelines may vary based on location and courier service availability.
7. Contact Us
For any questions related to returns or refunds, feel free to reach out to us:
🌐 Website: https://skinlighteningbrightenings.com
📧 Email: support@skinlighteningbrightenings.com